QA Investigation Results

Pennsylvania Department of Health
UPLAND DIALYSIS CENTER
Health Inspection Results
UPLAND DIALYSIS CENTER
Health Inspection Results For:


There are  29 surveys for this facility. Please select a date to view the survey results.

Surveys don't appear on this website until at least 41 days have elapsed since the exit date of the survey.



Initial Comments:


Based on the findings of an onsite unannounced recertification survey conducted on October 10, 2023, through October 12, 2023, Upland Dialysis - DaVita, was found to be in compliance with the requirements of 42 CFR, Part 494.62, Subpart B, Conditions for Coverage of Suppliers of End-Stage Renal Disease (ESRD) Services - Emergency Preparedness.




Plan of Correction:




Initial Comments:


Based on the findings of an onsite unannounced recertification survey conducted on October 10, 2023, through October 12, 2023, Upland Dialysis - DaVita, was identified to have the following standard level deficiency that was determined to be in substantial compliance with the following requirements of 42 CFR, Part 494, Subparts A, B, C, and D, Conditions for Coverage of Suppliers of End-Stage Renal Disease (ESRD) Services.





Plan of Correction:




494.150(c)(2)(i) STANDARD
MD RESP-ENSURE ALL ADHERE TO P&P

Name - Component - 00
The medical director must-
(2) Ensure that-
(i) All policies and procedures relative to patient admissions, patient care, infection control, and safety are adhered to by all individuals who treat patients in the facility, including attending physicians and nonphysician providers;



Observations:


Based on observations and interview with the facility administrator, it was determined that the facility staff did not exhibit best practices when labeling stocked medications for two (2) of four (4) observations. Observations #1 and #4

Observation tour of medication prep area was conducted on October 10, 2023 from approximately 11:30AM until approximately 1:00PM revealed:

Observation #1 (Bay Area #1):
The following medications were opened and did not contain the nurse ' s initials and date for when the medications were opened:

One (1) Bottle of Clonidine Hydrochloride (0.1mg) Tablets
One (1) Bottle of Clonidine Hydrochloride (0.2mg) Tablets
One (1) Bottle of Calcitriol (0.5mcg) Capsules
Three (3) Bottles of Calcitriol (0.25mcg) Capsules
One (1) Box of Loperamide HCL (2mg) Soft Gel Capsules (24 capsules per box with 18 capsules remaining)

Observation #4 (Bay Area #4):
The following medications were opened and did not contain the nurse ' s initials and date for when the medications were opened:

One (1) Bottle of Multi-Use Heparin Sodium Injection 30,000 USP Units/30mL
Two (2) Bottles of Acetaminophen (325mg) Tablets
Three (3) Bottles of Calcitriol (0.5mcg) Capsules
Six (6) Bottles of Calcitriol (0.25mcg) Capsules
Two (2) Bottles of Cinacalcet (30mg) Tablets
Two (2) Bottles of Cinacalcet (60mg) Tablets
One (1) Bottle of Cinacalcet (90mg) Tablets
One (1) Bottle of Clonidine Hydrochloride (0.1mg) Tablets
One (1) Bottle of Clonidine Hydrochloride (0.2mg) Tablets
Five (5) Blister Packs of Diphenhydramine HCL (25mg) Capsules (total of 37 capsules remaining)

Based on review of facility policy, medical records (MR), dialysis treatment documentation (flowsheets), and interview with the facility administrator, it was determined that the medical director failed to ensure that all policies and procedures relative to patient care and safety, were adhered to by all individuals who treat patients in the facility for five (5) of ten (10) in-center hemodialysis medical records reviewed (MR2, MR4, MR5, MR7, and MR9).

Findings Included:

Policy 1-03-08, titled " CWOW-Pre-Intra-Post Treatment Data Collection, Monitoring and Nursing Assessment " states, " ...Pre-Treatment Data Collection/Assessment - 4. Any abnormal findings or findings outside of any patient specific physician ordered parameters discovered during pre-treatment data collection will be documented and immediately reported to the licensed nurse ...If an abnormal finding is reported to the licensed nurse pre-treatment, the nurse will assess the patient prior to the initiation of dialysis ....6. The licensed nurse will use his/her clinical judgment based on individual patient needs to determine if any clinical interventions are necessary. The physician (or non-physician practitioner [NPP] if applicable) will be notified of any concerns that may preclude the initiation of dialysis ...Intradialytic Data Collection - ...11. Abnormal findings or findings outside of any patient specific physician ordered parameters will be reported to the licensed nurse immediately ...The licensed nurse will use his/her clinical judgement based on individual patient needs to determine if any clinical interventions are necessary. 12. The licensed nurse notifies the physician (or NPP if applicable) as needed of changes in patient ' s medical record. 13. All findings, interventions and patient response will be documented in the patient ' s medical record ...Blood Pressure (BP) Pre-Dialysis: Systolic greater than 180 mm/Hg or less than 90 mm/Hg, Diastolic greater than or equal to 100 mm/Hg. Blood Pressure Intradialytic: Difference of 20 mm/Hg increase or decrease from patient ' s last intradialytic treatment BP reading ...Blood Pressure Post-Treatment: ...Standing systolic BP greater than 140 mm/Hg or less than 90 mm/Hg. Standing diastolic BP greater than 90 mm/Hg or less than 50 mm/Hg ... Sitting systolic BP greater than 140 mm/Hg or less than 90 mm/Hg. Sitting diastolic BP greater than 90 mm/Hg or less than 50 mm/Hg ...Pre/Intra/Post Patient Reports/Complaints and/or Teammate Observations of: Pain, chest pain ...Weakness or numbness ...Cramping ...Changes in level of consciousness, ability to communicate ... "

MR2. Admission Date: 12/27/2019. DOB: 6/29/1964. Dialysis Treatment Order Date: 5/17/2023; Frequency: Three (3) days per week; Treatment Duration: 4 hours.

Treatment Record for 9/26/2023:
Pre-Treatment Blood Pressure (BP) sitting 184/92, documented by PCT.
5:14AM BP 170/89 "Treatment started without complications; Normal saline prime given; Heparin infusion started" documented by PCT.
5:32AM BP 176/88 " Patient awake; alert; and states no complaints at this time " documented by PCT.
6:02AM BP 173/89 " Patient monitored eyes closed; Patient resting " documented by PCT.
6:32AM BP 168/85 " Patient appears to be tolerating treatment well at this time; Patient monitored eyes closed; Patient resting " documented by PCT.
7:02AM BP 186/101 " Patient monitored eyes closed; Patient resting " documented by PCT.
7:32AM BP 175/87 " Patient monitored eyes closed; Patient resting " documented by PCT.
8:02AM BP 177/84 " Patient face; Vascular access; and blood line connections visible; Patient monitored eyes closed; Patient resting " documented by PCT.
8:32AM BP 178/95 " Patient face; Vascular access; and blood line connections visible; Patient monitored eyes closed " documented by PCT.
9:02AM BP 185/93 " Patient monitored eyes closed; Patient resting " documented by PCT.
9:11AM BP 190/107 " Patient appears to be tolerating treatment well at this time " documented by PCT.
9:13AM BP 193/102 " Treatment terminated; Patient blood returned without complications; Heparin infusion completed " documented by PCT.
Post-Treatment sitting B/P 193/102, standing B/P 193/109, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or that physician was notified.

Treatment Record for 10/5/2023:
Pre-Treatment Blood Pressure (BP) sitting 165/94, documented by PCT.
5:29AM BP 174/96 "Treatment started without complications; Treatment initiated; CVC accessed and lines connected per nurse; Heparin infusion started; UFP 2 as requested" documented by RN.
6:13AM (Updated) " Treatment started without complications; Treatment initiated; CVC accessed and lines connected per nurse; Heparin infusion started; UF Profiling started " documented by RN.
5:31AM BP 156/86 " Patient monitored eyes closed; Patient resting; Patient face; Vascular access; and blood line connections visible; Patient appears to be tolerating treatment well at this time " documented by PCT.
6:01AM BP 174/89 " Patient face; Vascular access; and blood line connections visible; Patient appears to be tolerating treatment well at this time; Patient monitored eyes closed; patient resting " documented by PCT.
6:31AM BP 167/93 " Patient monitored eyes closed; Patient resting; Patient face; Vascular access; and blood line connections visible; Patient appears to be tolerating treatment well at this time " documented by PCT.
7:01AM BP 163/87 " Patient monitored eyes closed; Patient resting; Patient face; Vascular access; and blood line connections visible; Patient appears to be tolerating treatment well at this time " documented by PCT " documented by PCT.
7:31AM BP 166/87 " Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time; Patient face; vascular access; and blood line connections visible " documented by PCT.
8:01AM BP 161/82 " Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time; Patient face; vascular access; and blood line connections visible " documented by PCT.
8:31AM BP 172/94 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time " documented by PCT.
8:56AM BP 179/93 " Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time " documented by PCT.
9:01AM BP 183/101 " Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time " documented by PCT.
9:06AM BP 212/112 " Treatment terminated; Patient blood returned without complications; Patient awake; Alert; and states no complications at this time " documented by PCT.
Post-Treatment sitting BP 165/98, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or that physician was notified.

MR4. Admission Date: 2/18/2017. DOB: 4/16/1975. Dialysis Treatment Order Date: 4/29/2023; Frequency: Three (3) days per week; Treatment Duration: 4 hours.

Treatment Record for 9/26/2023:
Pre-Treatment Blood Pressure (BP) sitting 158/76, documented by PCT.
10:35AM BP 163/58 "Treatment started without complications" documented by LPN.
11:00AM BP 164/87 " Patient awake; Alert; and states no complications at this time; Patient monitored; watching TV no complications " documented by PCT.
11:31AM BP 150/78 " Patient appears to be tolerating treatment well at this time " documented by PCT.
10:58AM BP 171/106 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:00PM BP 120/70 " Patient appears to be tolerating treatment well at this time; Patient UF goal is off due to low BP " documented by PCT.
12:30PM BP 92/53 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:35PM BP 101/53 " Patient blood pressure low; Patient appears to be tolerating treatment well at this time " documented by PCT.
12:41PM BP 79/46 " Patient appears to be tolerating treatment well at this time; Patient blood pressure low; Recheck BP " documented by PCT.
12:42PM BP 95/48 " Treatment terminated; Patient requested to end treatment due to stomach cramps " documented by PCT.
12:45PM BP 94/48 " Treatment terminated " documented by PCT.
Post-Treatment sitting B/P 118/64, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters. No evidence documented that RN was notified of patient ' s complaint of stomach cramps or that the physician was notified.

Treatment Record for 10/5/2023:
Pre-Treatment Blood Pressure (BP) sitting 171/96, documented by PCT.
10:15AM BP 177/84 "Manual Entry: Patient access cannulated without difficulty; Patient face; Vascular access; and blood line connections visible; Treatment started without complications " documented by PCT.
10:30AM BP 180/97 " Patient appears to be tolerating treatment well at this time " documented by PCT.
11:00AM BP 151/91 " Patient appears to be tolerating treatment well at this time " documented by PCT.
11:30AM BP 154/81 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:00PM BP 151/82 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:30PM BP 138/64 " Patient appears to be tolerating treatment well at this time " documented by PCT.
1:00PM BP 140/77 " Patient appears to be tolerating treatment well at this time " documented by PCT.
1:23PM BP 98/58 " Patient appears to be tolerating treatment well at this time; Patient blood pressure low; patient feels lightheaded; Back hurts; UF goal is off due to low BP " documented by PCT.
1:26PM BP 110/61 " Patient awake; Alert; and states no complaints at this time " documented by PCT.
1:30PM BP 126/64 " Treatment terminated " documented by PCT.
Post-Treatment sitting BP 105/64, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters. No evidence documented that RN was notified of patient ' s complaint of lightheadedness and back pain or that the physician was notified.

Treatment Record for 10/10/2023:
Pre-Treatment Blood Pressure (BP) sitting 197/89, documented by PCT.
10:52AM BP 202/97 "Treatment started without complications; Normal saline prime given" documented by RN.
11:00AM BP 203/109 " Patient awake; Alert; and states no complaints at this time; Patient on phone " documented by PCT.
11:30AM BP 201/105 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:00PM BP 176/97 " Patient awake; Alert; and states no complaints at this time " documented by PCT.
12:30PM BP 134/85 " Patient appears to be tolerating treatment well at this time " documented by PCT.
1:01PM BP 104/75 " Patient appears to be tolerating treatment well at this time " documented by PCT.
1:30PM BP 136/65 " Patient appears to be tolerating treatment well at this time " documented by PCT.
1:33PM BP 159/91 " Treatment terminated " documented by PCT.
Post-Treatment sitting BP 156/87, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters. During observations on treatment floor on 10/10/2023 at approximately 9:55AM, this surveyor observed PCT1 performing the initiation of dialysis with Central Venous Catheter (CVC) for patient (MR4) at station #15. PCT1 performed appropriate antiseptic technique to disinfect CVC hubs and connected sterile syringes to each port. PCT1 attempted to remove indwelling solutions from each port prior to treatment initiation, but was unsuccessful as both ports appeared to be clotted. PCT1 immediately notified RN1 who also attempted to remove indwelling solutions from each port, but was unsuccessful. RN1 informed the patient (MR4) that she would notify the physician to get an order to unclot the ports. At approximately 10:12AM, RN1 administered Cathflo Activase (used to restore function to central venous access devices by dissolving blood clots), to each port and waited approximately 30 minutes, and rechecked the patient ' s (MR4) ports to ensure they were no longer clotting. The unclotting procedure was successful and RN1 initiated treatment at 10:52AM. There was no documentation in the flowsheet notes or medical record, stating that the treatment was delayed due to clotting of the CVC ports, and that RN1 had to get a one-time only physician ' s order to administer Cathflo Activase.

MR5. Admission Date: 3/25/2021. DOB: 8/31/1977. Dialysis Treatment Order Date: 8/8/2023; Frequency: Three (3) days per week; Treatment Duration: 4 hours.

Treatment Record for 9/23/2023:
Pre-Treatment Blood Pressure (BP) sitting 192/120, documented by PCT.
9:29AM BP 182/112 "Treatment started without complications" documented by PCT.
9:58AM BP 170/105 " Patient monitored eyes closed; patient resting " documented by PCT.
10:28AM BP 174/100 " Patient appears to be tolerating treatment well at this time; Patient monitored eyes closed; Patient resting " documented by PCT.
10:58AM BP 171/106 " Patient appears to be tolerating treatment well at this time " documented by PCT.
11:28AM BP 174/113 " Patient monitored eyes closed; Patient resting " documented by PCT.
11:58AM BP 169/106 " Patient monitored eyes closed; Patient resting " documented by PCT.
12:28PM BP 165/105 " Patient appears to be tolerating treatment well at this time " documented by PCT.
12:54PM BP 182/113 " Treatment terminated " documented by PCT.
Post-Treatment sitting B/P 187/113, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or that physician was notified.

Treatment Record for 10/5/2023:
Pre-Treatment Blood Pressure (BP) sitting 182/96, documented by PCT.
5:28AM BP 157/101 "Treatment started without complications; Normal saline prime given; Patient awake; Alert; and states no complaints at this time" documented by PCT.
5:58AM BP 164/106 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
6:28AM BP 166/106 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
6:58AM BP 173/113 " Patient monitored eyes closed; Patient resting; Patient face; Vascular access; and blood line connections visible " documented by PCT.
7:28AM BP 172/106 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
7:58AM BP 179/111 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time " documented by PCT.
8:28AM BP 188/111 " Patient awake; Alert; and states no complaints at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
8:46AM BP 189/125 " Treatment terminated; Patient blood returned without complications; Patient awake; Alert; and states no complications at this time " documented by PCT.
Post-Treatment sitting BP 188/109, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or that physician was notified.

MR7. Admit Date: 4/12/2021. DOB: 5/16/1989. Dialysis Treatment Order Date: 5/17/2023; Frequency: Three (3) days per week; Treatment Duration: 4 hours.

Treatment Record for 10/4/2023:
Pre-Treatment Blood Pressure (BP) sitting 197/124, documented by PCT.
5:28AM BP 198/125 "Treatment started without complications; Treatment initiated; CVC accessed and lines connected per nurse" documented by PCT.
5:34AM BP 185/124 " Patient monitored eyes closed; Patient resting " documented by PCT.
6:04AM BP 178/125 " Patient monitored eyes closed; Patient resting " documented by PCT.
6:34AM BP 178/119 " Patient monitored; Watching TV no complications " documented by PCT.
7:04AM BP 174/125 " Patient monitored eyes closed; Patient resting " documented by PCT.
7:34AM BP 175/123 " Patient monitored; Watching TV no complications " documented by PCT.
8:04AM BP 172/131 " Patient monitored eyes closed; Patient resting " documented by PCT.
8:34AM BP 190/130 " Patient monitored eyes closed; Patient resting " documented by PCT.
9:04AM BP 180/128 " Treatment terminated; Blood lines clotted. Patient does not want to continue " documented by RN.
Post-Treatment sitting BP 180/128, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or physician was notified.

MR9. Admit Date: 3/7/2014. DOB: 9/24/1946. Dialysis Treatment Order Date: 6/1/2023; Frequency: Three (3) days per week; Treatment Duration: 4 hours.

Treatment Record for 9/25/2023:
Pre-Treatment Blood Pressure (BP) sitting 98/46, documented by PCT.
5:52AM BP 94/50 "Treatment started without complications; Normal saline prime given; Patient awake; Alert; and states no complaints at this time; Patient access cannulated without difficulty" documented by PCT.
6:31AM BP 78/53 " Patient monitored eyes closed; patient resting; Patient face; Vascular access; and blood line connections visible; Patient appears to be tolerating treatment well at this time " documented by PCT.
6:33AM BP 84/49 " Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
6:42AM BP 98/56 " Patient monitored eyes closed; Patient resting; Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time " documented by PCT.
7:13AM BP Not Recorded " Manual Entry: Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time; Patient face; vascular access; and blood line connections visible " documented by PCT.
12:18PM (Updated by PCT - BP 97/48)
7:30AM BP 95/50 " Manual Entry: Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time " documented by PCT.
8:00AM BP 88/60 " Manual Entry: Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
8:30AM BP 94/55 " Manual Entry: Patient awake; Alert; and states no complaints at this time; Patient appears to be tolerating treatment well at this time; Patient face; Vascular access; and blood line connections visible " documented by PCT.
9:00AM BP 84/50 " Manual Entry: Patient monitored eyes closed; Patient resting; Patient appears to be tolerating treatment well at this time " documented by PCT.
9:34AM BP 86/51 " Treatment terminated; Patient blood returned without complications; Patient awake; Alert; and states no complaints at this time " documented by PCT.
Post-Treatment sitting B/P 100/62, documented by PCT.

No evidence documented that RN was notified of BP findings out of facility parameters or physician notified.

Interview with the facility administrator and clinical coordinator on 10/13/2023 at 1:00PM confirmed the above findings.





Plan of Correction:

V 715
A Governing Body meeting was held on 10/27/23 with the Medical Director, Facility Administrator and Regional Operations Director to review the results of the survey ending on 10/13/23. The Governing Body reviewed Policy COMP-DD-017 "Medical Director Qualifications and Responsibilities" with the Medical Director, who acknowledges that he/she is responsible to ensure the policies and procedures relative to patient admissions, patient care, infection control, and safety are adhered to by all individuals who treat patients in the facility, including attending physicians and non-physician providers. Plans of correction have been developed and initiated to correct identified deficiencies and to sustain compliance.
The Facility Administrator or designee held mandatory in-services for all clinical teammates starting on 10/13/23. Surveyor observations were reviewed. Education included but was not limited to a review of facility policies with areas of emphasis on but not limited to the following:
1. Policy 1-06-01 "Medication Policy": 1) each vial is labeled with the initials of the person opening the vial and the expiration date. 2) All medications in the facility are checked monthly. Insulin and other medications with preservatives are dated and initialed once opened. The Facility Administrator or designee immediately audited all opened medications for licensed nurse initials and date. All medications which were missing the date and initials were removed from inventory used for patients and appropriately discarded, including all medications identified in the surveyor's observations #1 and #4. The Facility Administrator or designee will conduct medication audits to verify opened vials and bottles have licensed nurse initials and date: daily for two (2) weeks, then weekly for two (2) weeks and ongoing compliance monitored with the monthly infection control audit. Instances of non-compliance will be addressed immediately.

2. Policy 1-03-08 "Pre- Intra- Post Treatment Data Collection, Monitoring and Nurse Assessment":
A. Pre-treatment Data Collection: 1) Any abnormal findings or findings outside of any patient specific physician ordered parameters discovered during pre-treatment data collection will be documented and immediately reported to the licensed nurse ... If an abnormal finding is reported to the licensed nurse pre-treatment, the nurse will assess the patient prior to the initiation of dialysis. 2) The licensed nurse will use his/her clinical judgment based on individual patient needs to determine if any clinical interventions are necessary. The physician (or non-physician practitioner [NPP] if applicable) will be notified of any concerns that may preclude the initiation of dialysis.
B. Intradialytic Data Collection: 1) Abnormal findings or findings outside of any patient specific physician ordered parameters will be reported to the licensed nurse immediately ... The licensed nurse will use his/her clinical judgment based on individual patient needs to determine if any clinical interventions are necessary. 2) The licensed nurse notifies the physician (or NPP if applicable) as needed of changes in patient status. 3) All findings, interventions and patient response will be documented in the patient's medical record.
C. Abnormal Findings: Unless other abnormal parameters are established by the facility Governing Body and documented in the Governing Body Meeting minutes, the following are considered abnormal findings and should be reported to the licensed nurse and documented in the patient's medical record. 1) Blood pressure: a. Pre-dialysis: Systolic greater than 180 mm Hg or less than 90 mm Hg; Diastolic greater than or equal to 100 mm Hg. b. Intradialytic: Difference of 20 mm Hg increase or decrease from patient's last intradialytic treatment BP reading. c. Blood pressure post-treatment: Standing systolic BP greater than 140 mm Hg or less than 90 mm Hg; Standing diastolic BP greater than 90 mm Hg or less than 50 mm Hg. Sitting BP for patient's that cannot stand: Sitting systolic BP greater than 140 mm Hg or less than 90 mm Hg; Sitting diastolic BP greater than 90 mm Hg or less than 50 mm Hg. 2) Pre/Intra/Post Patient Reports/ Complaints and/or Teammate Observations of: Pain, chest pain ... Weakness or numbness ... Cramping ... Changes in level of consciousness, ability to communicate.

The Facility Administrator or designee will conduct audits to verify teammate document all findings during treatment, notify nurse of abnormal findings and/or patient complaints, and nurse responds appropriately to the findings per policy: on twenty five percent (25%) of the treatment records daily for two (2) weeks, then weekly for two (2) weeks, including for the five (5) patients identified by surveyor. Ongoing compliance will be monitored with the monthly ten percent (10%) medical records audits. Instances of non-compliance will be addressed immediately.

Verification of attendance at all in-services will be evidenced by teammates' signatures on the in-services sheets. The Medical Director will review progress of teammate education, results of audits, and adherence to this plan of correction, as provided by the Facility Administrator during monthly Quality Assessment Performance Improvement meetings known as Facility Health Meetings, with supporting documentation included in the meeting minutes. Action plans will be evaluated for effectiveness, new plans developed as applicable to achieve compliance with teammate adherence to policy and procedure. The Facility Administrator on behalf of the Governing Body is responsible for compliance with this plan of correction.